The Zip Line Gear Promise™

Our commitment to you means that we promise to go above and beyond to help you. The programs listed in our Zip Line Gear Promise™ are here for your benefit and we take pride in all we do to serve you.

About the One-Year 100% Satisfaction Guarantee

Let’s face it, sometimes things don’t work out and zip lines happen to not be your deal. No problem. We are sure you will come around eventually. But, just in case you don’t, we accept returns for up to 1 year from the date of purchase, no matter the condition of the product. We want you to love your gear like we do, but we understand if you can’t. We still love you.

Here it is in plain English, we offer a 1-Year 100% Satisfaction Guarantee, and you just pay for the return shipping. No strings attached.

About getting a zip line expert

We are committed to helping you build amazing zip line adventures in your backyard. Superior customer service is the primary goal of our company. That's why we assign each order a Zip Line Expert™ to help walk our customers through the process of building a zip line. They might not be able to hold the ladder for you, but they can do a lot. Count on our Zip Line Experts™ to talk you through any portion of your build, give you instruction on how to return your used Zip Line Tensioning Kit, or perhaps just help you figure out at what angle to best shoot an awesome zip line video.

These real human denizens of greatness will walk even the wariest homeowner through building a zip line, from step one to step done. Just use the handy contact info provided to you in your package and give them a call or send them an email. They’ve got your back.